the long wait was finally over... yesterday, the decision was finally announced...
i was transferred to m&m 6 months ago because my previous program, rolex, had to let go of higher level agents. i was sad of course, as that was the first time i'll transfer to another program after 3 long years. i had no choice but to transfer and move on... thinking that it actually wasn't that bad at all, since m&m is one of the pioneer and most stable programs in etel. i also looked forward to being one of their licensed agents and being able to level up to maybe csa 4 or even up to csa 5 (coz rolex has up to csa 3 only).
but due to the global economic crisis, which had the greatest impact in the US, m&m got engaged in an "ALL or NOTHING" battle with sykes. etel, of course, looked forward to winning all the business as they have been partners with ameriprise for eight long years already. the battle has already started when we were transferred last november and we were told the result will be announced in february 2009... until it was moved to march... then april.. then finally came may...
per our site director, the decision was announced last may 13, wednesday, but no one knew (i guess) besides the company vp, site director and the client manager. then the leaders met the following day, i think they were already informed of the decision, though they insisted they weren't that time (coz even though they showed poker faces, you'll see that their eyes say something different...) and said the final announcement will be made the next day, friday, by benedict hernandez (company VP for philippine operations). so how heavy is that? for a company vp to announce such decision, it's just either a very bad or a very good news...
then came friday... we were all waiting for the shift to end... announcement will be made @ 7am MLA, saturday. hours seemed so long this day... everyone was dying of anticipation...
(M&Mpire)
at last 7 o'clock came. we all went to the training room for the announcement. surprisingly, benedict is not there.. uh oh.. this is a bad sign.. i actually had high hopes that it was gonna be a good news because benedict is announcing it himself.. it was just fides (site director) and monica (client manager) inside the training room.. fides made the announcement and she was very straightforward.. "ameriprise chose 2 vendors... ACS will do the voice/phones and SYKES will do the back office..." everyone was silent.. i was actually hoping that someone, maybe one of our leaders will shout "JOKE!" and that they were just testing how we'd react... but there was none... there was just silence. so we were really the "NOTHING" in the "ALL or NOTHING" battle. then fides proceeded... she said the decision was purely because of the economic crisis. ameriprise had to change their business strategy and their budget cannot afford etel's price. she said they tried their best to bargain, there was even a proposal where etel had no more gain/profit but ameriprise couldn't afford it still. huwaaaaaaat?!?!?!?! now i can't even imagine how low the offer was from sykes.
oh well... that's life... m&m will be operating until august 13, 2009 only, 90 days from when the decision was given.. M&Mpire has finally come to an end.. sadly.. it's time to say goodbye...
now i have to think thoroughly of what i should be doing... i never really expected that my stay in m&m will end this soon... but it did. so for now, all i have to do is THINK... THINK... THINK...
~grazhishu~
*wu chun addict*
*forever loyal joe cheng gal*
but due to the global economic crisis, which had the greatest impact in the US, m&m got engaged in an "ALL or NOTHING" battle with sykes. etel, of course, looked forward to winning all the business as they have been partners with ameriprise for eight long years already. the battle has already started when we were transferred last november and we were told the result will be announced in february 2009... until it was moved to march... then april.. then finally came may...
per our site director, the decision was announced last may 13, wednesday, but no one knew (i guess) besides the company vp, site director and the client manager. then the leaders met the following day, i think they were already informed of the decision, though they insisted they weren't that time (coz even though they showed poker faces, you'll see that their eyes say something different...) and said the final announcement will be made the next day, friday, by benedict hernandez (company VP for philippine operations). so how heavy is that? for a company vp to announce such decision, it's just either a very bad or a very good news...
then came friday... we were all waiting for the shift to end... announcement will be made @ 7am MLA, saturday. hours seemed so long this day... everyone was dying of anticipation...
(M&Mpire)
at last 7 o'clock came. we all went to the training room for the announcement. surprisingly, benedict is not there.. uh oh.. this is a bad sign.. i actually had high hopes that it was gonna be a good news because benedict is announcing it himself.. it was just fides (site director) and monica (client manager) inside the training room.. fides made the announcement and she was very straightforward.. "ameriprise chose 2 vendors... ACS will do the voice/phones and SYKES will do the back office..." everyone was silent.. i was actually hoping that someone, maybe one of our leaders will shout "JOKE!" and that they were just testing how we'd react... but there was none... there was just silence. so we were really the "NOTHING" in the "ALL or NOTHING" battle. then fides proceeded... she said the decision was purely because of the economic crisis. ameriprise had to change their business strategy and their budget cannot afford etel's price. she said they tried their best to bargain, there was even a proposal where etel had no more gain/profit but ameriprise couldn't afford it still. huwaaaaaaat?!?!?!?! now i can't even imagine how low the offer was from sykes.
oh well... that's life... m&m will be operating until august 13, 2009 only, 90 days from when the decision was given.. M&Mpire has finally come to an end.. sadly.. it's time to say goodbye...now i have to think thoroughly of what i should be doing... i never really expected that my stay in m&m will end this soon... but it did. so for now, all i have to do is THINK... THINK... THINK...
~grazhishu~
*wu chun addict*
*forever loyal joe cheng gal*
